Our Policies

At Awards and More (www.awardsandmore.com.au) we are committed to protecting your privacy in every way possible. Your identity is kept confidential and the information you provide is only used for the purposes of doing our job. We will NEVER sell or release any of your information to other parties unless required to do so by law.

All information related to awards is commercially very sensitive and we take its security very seriously.

From the forms you submit to us we collect:

1. Contact information (eg. email address) Your contact information may be used to process orders, provide receipts, and send you information about Awards and More on occasion. By letting us know, you can choose not to receive further correspondence from us.

To update personal information or request no further email contact, you can email us at sales@awardsandmore.com.au

New customers will be COD and some orders will require a deposit.

When referred from existing clients, a 7 day account may apply without the need for a credit application.

With promotional products, executive gifts and some other items a 50% deposit is required on confirmation of your order with the balance to be paid on delivery of your goods.

For all other cases, a credit application may be needed.

We will email or fax an invoice to enable:

Direct Bank transfers (preferred)

Company Cheques

Quotes are valid for one month as prices from suppliers may change. If doing long term planning, allow a margin in your budget for this possibility.

Figures are based on the numbers you indicate. The price per item may change if your numbers change. If your numbers increase after we have ordered the items, we may have to pass on the costs associated with the supplementary order eg freight, unless we can piggyback it with another customer order. If the increase means we get a better price from suppliers, we pass that on to you.

If your numbers decrease, it may increase the price per unit. Additionally, we may have to pass on a restocking fee from the supplier on return of the goods.

If you order too many, and we cannot use the extra items or return them to the supplier, it is reasonable that you be billed for freight and any restocking fees from our supplier.

Items we need to order in to specifically fill your order cannot be cancelled or changed unless we can organise a similar change with our supplier. We may have to pay a re-stocking fee and we will pass this on.

A rare event - but if it’s our fault, it’s our problem and we will fix it at our cost.

If it is your fault, we don’t fix it at our cost.

We do not cover:

The cost of re-doing a job where we have used the artwork you have approved or supplied. This includes colour reproduction of logos supplied to us. (See Artwork Tips section)

Most of our work is “special orders” requiring us to order in specific quantities of stock items, value-add and provide to you, a finished product.

Where an art error has occurred:

Glass or acrylic has to be replaced completely

Plaque and most trophies, new plates can replace the old, at cost for the new plates only.

Returning items for new plates

Pack the items carefully and securely in a box. Please ensure you use sufficient padding to avoid damage in transit, as if they are damaged due to incorrect packing, you will be charged for replacement items.

All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. To avoid disputes we recommend using Registered Mail or couriers who can track items.

Our postage and delivery charges are pretty simple. Whatever the applicable rate is from Couriers Please, Fastway or Australia Post - that will be the rate you get charged.

Our preference is for the courier as we get a signature on delivery, and they collect from us. We have to go to the post office and that takes time. We can register mail but the cost will be passed on to you.

UNDERSTANDING ARTWORK & SETUP COSTS AND KEEPING THEM LOW.

Preparing your job for production is called Artwork and Set-up. This is a fee for time spent, regardless of how many items. Each different item/shape is another set-up.

You can keep this low by following these tips:

1. Supply all logos and images in high resolution, at least 300DPI, first time. Most formats are usable e.g. jpeg, EPS, pdf. We use Corel 12 (PC) so any vector file should be OK. Some EPS produced in Apple do not work. Web images are NOT OK, as resolution is too low. Print it out on paper to assess the image quality, before sending to us. Most time, the logos/images you send to the printer for brochures will be what we need. Another guide is the file size. 300+ Kb is usually OK. 15 KB is not!

2. Images for laser engraving need to work in mono, (black and white or greyscale). Some complex logos do not convert well from colour, without a lot of modification. A good test is to print it out to see if it is OK on your mono laser. How does it look when faxed?

3. Supply all text in Word or Excel format in the same sequence as you wish it to appear.

4. Make a rough mock-up in Word to give an idea of what you had in mind. We will use your layout as a guide in doing our proposed version, saving a lot of time (and cost) Your idea may need tweaking to take into account any technical issues. In selecting acrylic and glass items especially:

a. Will it all fit on the surface & will it be readable?

b. Is the shape OK for where you want to put the content. e.g. a narrow tapered base may not be wide enough to fit a long recipient name.

c. Complex and busy content for engraving, especially logos, will take longer machine time which does affect cost.

5. Know exactly what you want to put on the award. Do the committee/boss/team approvals process before you send it to us. Exact wording is easier (and less costly to you) if this is agreed while in Word, rather than after it is prepared as artwork for approval. Changes after that are called Author Corrections and are chargeable. It actually takes more time and increases the risk of error.

6. The fee estimated for artwork assumes you follow the above tips, and our artwork supplied to you for approval is OK as is or with very minor changes. Additional time spent is chargeable.

7. Where the artwork is the same for all the items with changes only to names or categories, we usually supply one layout for approval. If you require proofs to be supplied for all, additional charges will apply as this does impact on the process we use in production and it takes more time. With text supplied as per tips above, we do not re-key any words, so spelling does not need to be checked at that late stage. Rather, we import, cut and paste with formatting.

8. If you fax instead of email, please use font size 14, to minimise transmission errors. If supplying handwritten information, please print. Proofs will have to be supplied for you to check and artwork preparation time will be greater.